Internal Ombudsman Evaluation and Improvement Course
This course equips participants with essential skills to evaluate and enhance internal ombudsman functions, focusing on efficient setup, compliance, performance tracking, and continuous improvement for better public service delivery.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Internal Ombudsman Evaluation and Improvement Course teaches you how to set up effective channels, map out workflows, and keep track of performance using clear indicators and dashboards. You will learn the key legal and regulatory basics, manage risks, ensure data quality, and communicate in a way that focuses on citizens, all while creating practical plans for governance, ongoing improvements, and implementation that boost transparency, accountability, and better service outcomes.
Elevify advantages
Develop skills
- Design citizen-friendly ombudsman channels: practical, inclusive and fast to deploy.
- Map and optimize complaint workflows: cut bottlenecks, delays and rework quickly.
- Build KPI dashboards and reports: track SLAs, satisfaction and service quality.
- Ensure legal compliance in ombudsman work: LGPD, deadlines, transparency duties.
- Plan governance and improvements: short-term fixes plus sustainable reforms.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course