Lesson 1Urgent care and stabilization: protocols for thin/respiratory animals, fluid therapy basics, wound care, pain assessment and analgesia indicationsDis cover fast check for thin or breathing problem animals, safe oxygen help, basic fluid treatment, cleaning and bandaging wounds, and proper pain check to give right pain medicine under vet guidance.
Primary survey and triage categories at intakeRecognizing respiratory distress and cyanosisSafe oxygen delivery and positioning techniquesFluid therapy indications and monitoring basicsWound cleaning, bandaging, and pain scoringLesson 2Initial physical exam checklist for dogs, cats, and small mammals (temperature, hydration, body condition, respiratory/GI signs)Dis give structured exam list for dogs, cats, and small animals, covering vital signs, water level in body, body condition, and key checks, so agents fit spot problems quick and call vet staff.
Safe handling for dogs, cats, small mammalsMeasuring temperature, pulse, and respirationAssessing hydration and body condition scoreScreening for respiratory and GI abnormalitiesDocumenting exam findings and concernsLesson 3Medical recordkeeping and ID: microchipping, temporary ID banding, intake forms, photographing and documenting clinical findingsDis focus on making complete, clear medical records at intake, giving and checking unique IDs, microchipping, temporary bands, and snapping photos of animals and health findings for ID, care, and legal purposes.
Standardized intake medical history formsAssigning shelter IDs and collar bandingMicrochip scanning and new chip placementPhotographing animals and key lesionsStoring and backing up digital recordsLesson 4Parasite control at intake: deworming regimens by age and species, flea/tick treatment, ectoparasite inspectionDis outline steps to fight parasites at intake, like stool check, deworming by age and type, flea and tick control, and good check for outside parasites, while noting treatments and reactions.
Common internal and external parasites seenFecal sample collection and test optionsAge and species based deworming protocolsFlea and tick product selection and safetyRecording treatments and follow‑up dosesLesson 5Criteria for medical clearance for adoption: treatment milestones, neuter timing, follow-up medical commitments for adoptersDis define when animal fit go for adoption, like when sickness clear or controlled, core treatments done, spay/neuter time, and how to tell adopters about ongoing health needs and follow-up.
Minimum health standards for adoptionTracking treatment milestones and outcomesDetermining safe spay or neuter timingCommunicating chronic care needs to adoptersPost‑adoption medical follow‑up planningLesson 6Vaccination protocols at intake: core vaccines, timing, modified live vs killed, vaccine reactions and documentationDis explain main intake vaccines for dogs and cats, best time by age and health, difference between live and killed vaccines, spotting reactions, and proper recording for legal and health tracking.
Core vaccines for dogs and cats at intakeTiming by age, pregnancy, and health statusModified live versus killed vaccine selectionRecognizing and responding to vaccine reactionsRecording vaccines and lot numbers in recordsLesson 7Medication management for chronic cases (e.g., heart meds): owner surrender triage, medication reconciliation, continuity of care planningDis show how to check owner-surrender animals with long sickness, confirm medicines, match med lists, and plan ongoing care with vets to keep safe, follow rules, and clear follow-up.
Interviewing owners about chronic conditionsCollecting and verifying prior prescriptionsMedication reconciliation and interaction checksCoordinating refills and dosing schedulesFlagging special monitoring needs in recordsLesson 8Isolation, quarantine, and cohorting: facility flow, length of isolation, PPE and sanitation between cohortsDis describe how to set isolation, quarantine, and group plans, including movement flow, cage spots, protective gear, and cleaning between groups, to stop sickness spread while keeping humane care and staff safe.
Designing clean and dirty traffic flow pathsCriteria for isolation versus quarantine useCohorting by species, age, and risk factorsPPE selection, donning, and doffing stepsCleaning and disinfection between cohortsLesson 9Infectious disease screening at intake: core pathogens, when to test (FeLV/FIV, parvovirus, distemper, kennel cough, respiratory panels)Dis introduce common sickness threats at intake, like FeLV, FIV, parvo, distemper, and breathing sickness, and when to test which animal, how to take samples right, and record results.
Core canine and feline infectious risksFeLV and FIV testing indications and timingParvovirus and distemper test selectionRespiratory panels and kennel cough testingRecording and communicating test results
