Active and Empathic Listening Course
What will I learn?
You will learn to distinguish hearing from true listening and apply a five-stage listening process model across professional contexts. You will identify and overcome cognitive, emotional, cultural, and environmental barriers that silently degrade your communication. You will master core active listening behaviors including attending, paraphrasing, effective questioning, and summarizing. You will develop empathic listening skills — from perspective-taking and emotional attunement to reflective listening and strategic silence. You will also adapt these skills to leadership conversations, customer interactions, virtual meetings, and high-stakes interviews. By the end, you will have a personal development plan to keep improving long after the course is complete.
Elevify advantages
Develop skills
- Empathic Acknowledgment: Validate a speaker's emotions without judgment or minimizing their experience.
- Barrier Identification: Diagnose internal and external forces that block effective listening in real time.
- Active Listening Techniques: Apply paraphrasing, questioning, and summarizing to confirm shared understanding.
- Nonverbal Decoding: Read facial expressions, vocal cues, and body language to capture full meaning.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
I like the content and the way videos are presented and transcribed, which speeds up the process!
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