Patient Representative Training Course
This course equips participants with essential skills to advocate for patients, manage complaints, and ensure quality care through practical training in communication, documentation, and negotiation.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Patient Representative Training Course provides practical tools to safeguard rights, handle complaints, and ensure safe, respectful care. You will learn important laws, fundamental rights, and hospital procedures while developing strong communication, documentation, and advocacy abilities. Using scripts, checklists, and role-playing, you will build confidence to manage challenging situations, settle disputes, and assist patients and families throughout their care journey.
Elevify advantages
Develop skills
- Patient interview mastery: use structured questions to capture clear, usable facts.
- Complaint documentation pro: record events precisely and protect chain-of-evidence.
- High-impact communication: de-escalate, explain in plain language, and build trust fast.
- Rights-based advocacy: apply patient rights and hospital policy to real cases quickly.
- Interdisciplinary negotiation: lead case meetings and resolve conflicts without blame.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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