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Luxury Hotel Receptionist Training

Luxury Hotel Receptionist Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training equips you with essential skills for outstanding 5-star front desk service right away. You will cover VIP guest handling, smooth check-in processes, managing early arrivals and room assignments, and working closely with housekeeping, concierge, and bell services. Gain expertise in resolving complaints, ethical upselling techniques, handling overbookings, and using practical scripts, emails, and templates to enhance guest satisfaction and increase revenue quickly.

Elevify advantages

Develop skills

  • Master luxury front desk operations for seamless 5-star guest experiences from arrival to departure.
  • Coordinate PMS systems and teams like housekeeping, concierge, and bell staff efficiently.
  • Excel in ethical upselling to promote upgrades, packages, and premium experiences.
  • Achieve excellence in guest communications, managing VIPs, complaints, and correspondence.
  • Handle overbookings and incidents with quick, composed strategies to keep guests happy.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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