Luxury Hotel Receptionist Training
Develop top-tier front desk expertise for luxury hotels, including VIP check-ins, effective upselling, solutions for overbookings, and superior guest interactions. Perfect for professionals in travel and tourism seeking to provide exceptional service and advance in hospitality careers. This course delivers practical tools for immediate application in high-end environments, boosting performance and career growth.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with essential skills for outstanding 5-star front desk service right away. You will cover VIP guest handling, smooth check-in processes, managing early arrivals and room assignments, and working closely with housekeeping, concierge, and bell services. Gain expertise in resolving complaints, ethical upselling techniques, handling overbookings, and using practical scripts, emails, and templates to enhance guest satisfaction and increase revenue quickly.
Elevify advantages
Develop skills
- Master luxury front desk operations for seamless 5-star guest experiences from arrival to departure.
- Coordinate PMS systems and teams like housekeeping, concierge, and bell staff efficiently.
- Excel in ethical upselling to promote upgrades, packages, and premium experiences.
- Achieve excellence in guest communications, managing VIPs, complaints, and correspondence.
- Handle overbookings and incidents with quick, composed strategies to keep guests happy.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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