Hotel Receptionist Training
Gain expertise in front desk tasks, booking management, billing processes, and guest interactions to confidently manage overbookings, complaints, and peak periods. Develop key receptionist skills valued by global travel and hospitality employers, ensuring professional excellence in hotel operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Enhance front desk abilities through practical training on check-in, check-out, reservations, upgrades, overbooking fixes, guest talks, complaint handling, service fixes, billing, payments, corporate accounts, time management, multitasking, professional behavior, PMS inputs, shift changes, and hotel department teamwork.
Elevify advantages
Develop skills
- Master reservations: manage overbookings, upgrades, and walk-ins confidently.
- Excel at front desk: perform check-ins, check-outs, and room assignments professionally.
- Handle hotel billing: process payments, folios, refunds, and audits precisely.
- Apply service recovery: address complaints, noise problems, and difficult guests swiftly.
- Communicate professionally: coordinate teams, record incidents, and oversee busy shifts.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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