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Hotel Customer Service Protocols Course

Hotel Customer Service Protocols Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course provides straightforward protocols for handling all guest interactions in hotels, covering check-in through check-out. You will master polite greetings, proper posture and gestures, standard phrases, daily task lists, teamwork with housekeeping and food services, and precise logging. Gain skills in managing complaints, calming tense situations, and gathering guest input to ensure smooth, reliable, and impressive hotel stays every time.

Elevify advantages

Develop skills

  • Front desk dialogues: offer steady, refined welcomes and goodbyes.
  • Guest-focused approach: use hospitality rules in all hotel dealings.
  • Daily task alignment: apply lists to sync front desk with cleaning and dining teams.
  • Arrival and departure skills: execute quick, precise, visitor-friendly steps.
  • Issue handling: calm problems using understanding, responsibility, and detailed records.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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