Hotel and Catering Training
Boost your hotel and catering performance with hands-on training in guest journey design, F&B operations, service standards, KPIs, and staff coaching—built for travel and tourism professionals who want higher ratings, smoother shifts, and repeat bookings. This course equips you with practical tools to enhance service quality, analyse performance metrics, and implement effective training plans for lasting improvements in satisfaction, efficiency, and revenue.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Hotel and Catering Training provides practical tools to elevate service quality rapidly. Master guest journey analysis, KPI interpretation, and complaint root cause identification. Develop precise SOPs, checklists, SMART standards, and seamless shift coordination. Apply real-world training techniques, feedback systems, and action plans to confidently increase guest satisfaction, operational efficiency, and revenue generation.
Elevify advantages
Develop skills
- Guest journey mapping: optimise every hotel touchpoint from arrival to checkout.
- Hotel KPI reading: interpret RevPAR, ADR and feedback to boost performance fast.
- Shift and staffing control: plan rosters, brief teams and manage peak hotel demand.
- Service standards design: build clear SOPs, checklists and SMART goals that work.
- Training plan creation: design quick, targeted hotel and F&B training that sticks.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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