Hospitality Receptionist Training
Hospitality Receptionist Training delivers core front desk competencies including reservations, guest interactions, and issue resolution. It prepares dedicated professionals for upscale urban hotels and international tourism roles, fostering confidence and excellence in service delivery across busy environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential front desk skills for hospitality settings. You will master professional greetings, active listening, de-escalation techniques for difficult guests, effective phone and email communication, accurate reservation handling, rate and inventory management, PMS check-in processes, complaint resolution, and post-stay documentation to ensure seamless guest experiences and high service standards daily.
Elevify advantages
Develop skills
- Master guest communication: manage calls, emails, and face-to-face interactions smoothly.
- Handle reservations efficiently: control rates, policies, and system bookings accurately.
- Execute professional check-ins: greet guests, check documents, and address arrival delays.
- Resolve complaints effectively: calm situations, record details, and provide suitable remedies.
- Optimise guest profiles: record preferences and follow-up notes to encourage loyalty.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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