Hospitality Reception Training
Gain essential front desk expertise in hospitality and tourism. Learn professional check-in procedures, guest interaction, complaint management, overbooking solutions, local recommendations, and multitasking strategies. Provide assured, high-quality service to global visitors on every shift, boosting your confidence and efficiency in reception roles.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills for handling guest check-ins, effective communication, and smooth front desk duties. Master precise English phrases for welcoming guests, resolving issues, managing complaints, using property management systems, fixing overbookings, offering local advice, multitasking, and organizing time to ensure every guest experience is seamless and professional.
Elevify advantages
Develop skills
- Master efficient and courteous guest check-ins that follow all protocols.
- Resolve guest issues calmly using effective English communication techniques.
- Operate front desk systems including PMS, track room status, and adhere to procedures.
- Provide expert local directions, safety advice, and personalized recommendations.
- Handle multiple tasks at reception by prioritizing needs and maintaining order.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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