Luxury Hospitality Course
This course equips hospitality professionals with essential skills to deliver exceptional luxury service, focusing on personalization, guest journey optimization, and effective service recovery to enhance satisfaction and revenue.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Luxury Hospitality Course teaches you how to provide fine, personal service from before guests arrive until after they leave. You will learn practical methods for training staff, preparing VIP briefings, handling in-room details, customizing food and beverage along with spa services, mapping the guest journey, and integrating technology. You will master recovering from service issues in luxury settings, safeguarding guest information, and putting in place straightforward standard operating procedures that boost satisfaction, reviews, and earnings swiftly.
Elevify advantages
Develop skills
- Luxury guest journey design: map, refine and elevate every touchpoint.
- Personalized stay crafting: tailor rooms, F&B, spa and activities from guest data.
- VIP arrival and check-in mastery: choreograph seamless, memorable welcomes.
- Service recovery for luxury guests: resolve failures with empathy and ROI in mind.
- Guest data and tech for hospitality: use PMS, CRM and privacy rules to personalize.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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