Telephony Training
Gain mastery in contemporary telephony through practical exercises in VoIP, SIP, and unified communications. The course covers selecting platforms, creating numbering plans, designing call flows, implementing security measures, planning rollouts, and troubleshooting issues to provide dependable, high-quality voice services for organizations. It equips learners with essential skills for effective telephony management and deployment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course offers practical training in modern VoIP and unified communications systems. Participants will learn to evaluate platforms, create call flows, establish numbering plans, and align features with user requirements. Additionally, you will develop end-user training programs, manage smooth deployments, and use troubleshooting techniques to fix common problems swiftly, ensuring reliable calls, messaging, and voicemail services.
Elevify advantages
Develop skills
- Design VoIP and UC solutions by choosing platforms, aligning features, and securing SIP trunks.
- Develop numbering plans including user groups, extensions, and PSTN porting processes.
- Create UC call flow models for presence, softphones, remote users, queues, and voicemail.
- Manage UC rollouts with communication strategies, pilot testing, launch support, and user adoption.
- Troubleshoot issues rapidly, resolving softphone, login, audio, and voicemail-to-email problems.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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