Telephony Training
Gain mastery in contemporary telephony through practical exercises in VoIP, SIP, and unified communications. The course covers selecting platforms, creating numbering plans, designing call flows, implementing security measures, planning rollouts, and troubleshooting issues to provide dependable, high-quality voice services for organizations. It equips learners with essential skills for effective telephony management and deployment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course offers practical training in modern VoIP and unified communications systems. Participants will learn to evaluate platforms, create call flows, establish numbering plans, and align features with user requirements. Additionally, you will develop end-user training programs, manage smooth deployments, and use troubleshooting techniques to fix common problems swiftly, ensuring reliable calls, messaging, and voicemail services.
Elevify advantages
Develop skills
- Design VoIP and UC solutions by choosing platforms, aligning features, and securing SIP trunks.
- Develop numbering plans including user groups, extensions, and PSTN porting processes.
- Create UC call flow models for presence, softphones, remote users, queues, and voicemail.
- Manage UC rollouts with communication strategies, pilot testing, launch support, and user adoption.
- Troubleshoot issues rapidly, resolving softphone, login, audio, and voicemail-to-email problems.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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