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General Telephony Course

General Telephony Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course offers a hands-on, quick introduction to current voice communication systems, covering traditional PSTN and TDM PBXs up to VoIP, SIP, and RTP protocols. Participants will learn to create dial plans, manage call routing, handle numbering schemes, prepare for system upgrades, support legacy analog equipment, and connect with IP or cloud-based PBXs. Additional topics include ensuring call quality through QoS, applying security measures, building redundancy, setting up E911 services, and conducting practical tests to confidently roll out dependable, top-notch telephony setups.

Elevify advantages

Develop skills

  • Design VoIP systems by selecting codecs, mapping call paths, and setting up IP PBX or cloud PBX solutions.
  • Create effective dial plans including DIDs, IVR menus, hunt groups, and extension configurations.
  • Optimize QoS and system reliability by prioritizing voice data, adding failover options, and routing E911 calls.
  • Deploy SIP trunks and session border controllers to protect, standardize, and verify PSTN links.
  • Strategize migrations from PSTN to VoIP with hybrid configurations, number transfers, and analog compatibility.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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