Machine Learning and Deep Learning Course
4.3/5
This course offers a practical introduction to machine learning and deep learning, focusing on building AI solutions for support ticket automation. Participants will gain hands-on experience in problem definition, data preparation, text processing with embeddings, model development for classification and answer suggestion, evaluation techniques, A/B testing, fine-tuning, and deploying production-ready systems with emphasis on safety, privacy, and risk management.
4.3 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Machine Learning and Deep Learning Course provides a quick, hands-on way to create dependable AI for support tickets. You will learn how to define problems, create top-notch datasets, and process text using current embeddings. Gain expertise in classification and answer suggestion models, assessment measures, A/B testing, and fine-tuning. Lastly, combine, track, and enhance systems with solid safety, privacy, and risk safeguards.
Elevify advantages
Develop skills
- ML problem framing: turn messy support goals into clear ML tasks fast.
- Data pipelines: design, clean, label, and split real support ticket data.
- Text modeling: build robust classifiers with CNN, RNN, and Transformers.
- Answer generation: craft safe, tuned retrieval-plus-generation workflows.
- MLOps for support: deploy, monitor, and improve ticket AI in production.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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