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Jira Service Management Course

Jira Service Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Jira Service Management Course teaches you how to design clear request types, categories, and forms, define priorities and SLAs, and build smart queues that route work to the right team. You will configure user access, intake channels, and communication templates, map real-world workflows, add automation, and create reports and dashboards that reduce incident volume, cut resolution times, and continuously improve service quality.

Elevify advantages

Develop skills

  • Design JSM workflows: map business processes into clear, efficient ticket flows.
  • Configure request types: build practical IT portals with smart required fields.
  • Set priorities and SLAs: define targets, queues, and routing for fast resolution.
  • Optimize ticket intake: tune portals, email channels, and communication templates.
  • Build JSM reports: track MTTR, SLA breaches, and trends for continuous improvement.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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