Jira Service Desk training
4.8/5
Gain expertise in Jira Service Management Cloud for IT support. Master project setup, request portals, SLAs, queues, workflows, dashboards, and automation to reduce resolution times, improve customer satisfaction, and create scalable ITSM processes for effective tech teams.

4.8 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Master Jira Service Management Cloud through practical training. Configure service projects, create user-friendly request types and portals, implement SLAs and automation, build team-specific queues, set up approvals and workflows, develop dashboards and reports, and strategize knowledge bases, communication, and email-to-portal migrations.
Elevify advantages
Develop skills
- Configure JSM projects using ITSM templates, roles, SSO, and licensing efficiently.
- Design intuitive request portals with clear types, forms, and user-friendly interfaces.
- Master SLAs, priorities, and scalable automation rules for service delivery.
- Engineer workflows including approvals, incident management, and secure transitions.
- Build dashboards, reports, CSAT metrics, and executive-ready KPI views.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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