Jira Service Desk training
4.8/5
Gain expertise in Jira Service Management Cloud for IT support. Master project setup, request portals, SLAs, queues, workflows, dashboards, and automation to reduce resolution times, improve customer satisfaction, and create scalable ITSM processes for effective tech teams.

4.8 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Master Jira Service Management Cloud through practical training. Configure service projects, create user-friendly request types and portals, implement SLAs and automation, build team-specific queues, set up approvals and workflows, develop dashboards and reports, and strategize knowledge bases, communication, and email-to-portal migrations.
Elevify advantages
Develop skills
- Configure JSM projects using ITSM templates, roles, SSO, and licensing efficiently.
- Design intuitive request portals with clear types, forms, and user-friendly interfaces.
- Master SLAs, priorities, and scalable automation rules for service delivery.
- Engineer workflows including approvals, incident management, and secure transitions.
- Build dashboards, reports, CSAT metrics, and executive-ready KPI views.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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