IT support technician training
Gain essential IT support skills to troubleshoot Wi-Fi networks, repair printers and print servers, recover Windows and Active Directory accounts, manage user provisioning and file permissions, and excel in help desk communication with SLAs and professional ticket management for a successful career in IT support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This IT Support Technician Training provides hands-on skills for quickly fixing user problems. You will learn ticket handling, service levels, escalation processes, Windows user accounts, Active Directory management, and troubleshooting for Wi-Fi, printers, and team tools using reliable methods. Develop strong communication, documentation, and remote support practices in this practical program.
Elevify advantages
Develop skills
- Wi-Fi and network diagnostics: Resolve connection issues using key command-line tools.
- Printer and print server fixes: Quickly handle queues, spooler problems, and driver issues.
- Windows and Active Directory recovery: Fix login failures, account locks, and domain connections.
- User account setup and file access: Efficiently onboard staff and protect shared resources.
- Help desk communication skills: Manage tickets, meet SLAs, and deal with challenging customers professionally.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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