ServiceNow Administration Course
This course equips you with essential skills for ServiceNow administration, focusing on incident management, form customization, SLA configuration, automation, and reporting to optimize IT service delivery.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The ServiceNow Administration Course provides practical skills to set up Incident Management for everyday use. Learn to create efficient forms, apply UI policies, and manage fields for improved data quality. Set up SLAs, escalations, and automated routing, then develop clear reports and dashboards that enhance visibility, accelerate resolution, and enable data-driven decisions in your organization.
Elevify advantages
Develop skills
- Design optimized Incident forms: streamline fields, layout, and user experience.
- Configure Incident SLAs: set timers, pause rules, and breach targets fast.
- Automate routing: build smart assignment rules with Flow Designer and Business Rules.
- Customize forms safely: add fields, UI Policies, and client logic with best practices.
- Build ServiceNow reports and dashboards: surface KPIs and manager-ready insights.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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