Technical Support Fundamentals Course
This course equips beginners with essential technical support skills, covering troubleshooting, diagnostics, and effective communication to handle IT issues efficiently.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Technical Support Basics Course teaches you practical skills to handle real problems with confidence. You will learn organized troubleshooting for performance issues, clear printer diagnostics, and step-by-step network connectivity checks. Build strong communication habits, from empathetic user conversations to concise ticket notes, prioritization, triage, and escalation so you resolve problems faster and more reliably.
Elevify advantages
Develop skills
- Performance troubleshooting: quickly diagnose CPU, memory, disk, and network issues.
- Network diagnostics: use ping, tracert, and DNS tools to resolve connectivity faults.
- Printer support: fix queues, drivers, spooler errors, and know when to escalate.
- Incident triage: prioritize tickets by impact and urgency for rapid, focused response.
- User communication: apply clear, empathetic scripts for chat, email, and phone support.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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