Business and Technology Course
This course equips participants with essential skills to enhance retail operations through technology integration, focusing on performance diagnosis, stakeholder mapping, process optimization, and implementation planning for improved customer experiences and business margins.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Business and Technology Course helps you quickly diagnose retail performance, map stakeholders, and fix broken cross-functional processes. Learn to design data flows across CRM, BI, e-commerce, and finance, define clear roles, and build phased implementation plans with KPIs, testing, and governance so you deliver stable integrations, better customer experiences, and measurable margin improvements.
Elevify advantages
Develop skills
- Retail value diagnosis: quickly spot margin leaks and CX gaps in tech-led retailers.
- Integration design: map end-to-end data flows across CRM, BI, ERP, and e-commerce.
- Data governance: set up MDM, data quality rules, and a single customer view fast.
- Roadmapping & KPIs: build phased tech plans aligned to CEO goals and retail metrics.
- Change & risk control: manage rollout, training, and monitoring for stable operations.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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