Aided Course
Aided Course equips IT professionals with strategies to automate support operations, lower ticket numbers, and accelerate fixes using detailed playbooks, custom scripts, AI recommendations, and performance tracking—transforming routine password and VPN problems into smooth, data-informed processes that save time and improve service quality.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to evaluate support processes, reduce duplicate tickets, and create streamlined automated systems for handling tickets from start to finish. You'll develop hands-on guides for common issues like password resets and VPN access, monitor performance with key metrics and visual dashboards, and implement scripts, ready-made templates, and AI assistance to minimize hands-on tasks, boost system security, and enhance daily user experience.
Elevify advantages
Develop skills
- Map IT support workflows to identify bottlenecks, gaps, and automation opportunities.
- Develop playbooks for password resets and VPN access for quick, trackable, error-free fixes.
- Design automated ticket systems covering intake, sorting, assignment, and completion.
- Create reliable scripts and templates to eliminate repetitive tasks safely.
- Monitor key IT support metrics with dashboards tracking response times, resolutions, volume, and user feedback.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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