AI Automation Course
Gain expertise in AI automation for customer email-to-CRM workflows. Design intelligent AI agents, integrate RPA tools seamlessly, reduce manual tasks significantly, shorten handling times, and improve data accuracy through strong monitoring, governance, and human-in-the-loop safeguards to ensure reliability and compliance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This AI Automation Course teaches you to map manual email-to-ticket workflows, identify bottlenecks, and select high-impact automation targets. You will create durable AI and RPA flows, establish data models, and implement human oversight. Master tool selection, security management, performance monitoring, and KPI tracking to keep your customer support automation precise, compliant, and simple to maintain.
Elevify advantages
Develop skills
- Design AI-RPA workflows by mapping email-to-CRM processes with clear human handoffs.
- Build robust prompts to craft, validate, and monitor LLM agents for ticket automation.
- Integrate tools quickly by connecting LLMs, RPA, and CRMs using secure APIs and logging.
- Operationalize safely by tracking KPIs, managing risks, and governing AI automations.
- Analyze processes to quantify pain points and define high-ROI automation scope.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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