Support Training
Support Training provides social workers and helpers with essential tools for delivering trauma-informed chat support, effective crisis de-escalation, maintaining ethical boundaries, and making swift referrals. Participants learn to craft clear and compassionate messages that prioritize safety, privacy, and personal wellbeing in high-pressure online environments, ensuring professional resilience and user protection.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with practical tools for managing sensitive online chats confidently. You will master trauma-informed communication, crisis de-escalation techniques, and delivering clear, compassionate messages within time and length constraints. Additionally, develop expertise in ethical boundaries, privacy protection, referrals, and follow-up procedures, all while safeguarding your wellbeing through self-care practices, supervision, and continuous professional growth in a concise, impactful format.
Elevify advantages
Develop skills
- Trauma-informed chat communication: respond clearly, empathetically, and safely.
- Crisis de-escalation online: soothe intense emotions and recognize escalation points.
- Ethical digital support: safeguard privacy, clarify limits, and record interactions.
- Rapid referral skills: connect users to crisis, housing, and mental health services.
- Resilience for helpers: handle vicarious trauma using effective self-care strategies.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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