Night Supervisor Training
Night Supervisor Training prepares social service workers to lead night shifts effectively using trauma-informed approaches, de-escalation methods, safety protocols, and thorough documentation. It ensures the protection, dignity, and well-being of guests and staff during demanding circumstances, promoting compliance and smooth operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training provides practical strategies for night supervisors to handle difficult shifts confidently. You will learn trauma-informed care, de-escalation techniques, crisis communication, and supporting guests with complex needs and vouchers. Develop expertise in safety, security, staff guidance, and precise documentation to safeguard guests, staff, and property while upholding dignity and regulatory standards throughout every shift.
Elevify advantages
Develop skills
- Trauma-informed supervision: Implement quick safety and respect protocols suited for hotel settings.
- Night crisis de-escalation: Employ composed scripts, voice modulation, and positioning to calm tensions.
- Complex guest support: Manage vouchers, entitlements, and referrals to community services.
- Night safety oversight: Evaluate hazards, guide team actions, and call for police or medical aid when needed.
- Incident documentation: Record details accurately for handover to daytime supervisors and external partners.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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