Quality Management in Archives and Libraries Course
Enhance cataloging accuracy and user services in archives and libraries using practical quality management techniques. Participants will learn to identify errors, establish SMART targets, monitor key performance indicators, mitigate risks, and implement straightforward processes to improve precision, uniformity, and customer satisfaction. This course equips professionals with essential tools and strategies for ongoing quality improvement in information management settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches assessment of cataloging and user service issues, creation of quality indicators, and establishment of SMART targets. It covers workflows for detecting errors, gathering feedback, and monitoring services, along with developing action plans, risk management, and sustaining gains through tools, templates, and training.
Elevify advantages
Develop skills
- Design quality metrics for cataloging and service performance.
- Write SMART objectives for library quality goals.
- Implement workflows for cataloging quality assurance.
- Improve user services through standardization and feedback.
- Plan actions and manage risks for sustained quality.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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