Telephone Switchboard Training
Master modern telephone switchboard skills for secretariat roles: manage multi-line PBX systems, route calls under pressure, use professional scripts, handle sensitive conversations, log incidents accurately, and deliver calm, confident service every time. This training equips you with practical tools for efficient, professional telephony in busy office environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Telephone Switchboard Training provides practical, step-by-step skills to manage modern PBX and multi-line systems confidently. Learn clear greeting and hold scripts, calm upset callers, route complex calls, and handle errors professionally. Master call logging, confidentiality, voicemail, and forwarding tools for accurate, efficient, high-standard service.
Elevify advantages
Develop skills
- Professional call control: handle multi-line PBX traffic with calm precision.
- De-escalation scripts: calm upset callers and deliver bad news respectfully.
- Smart call routing: screen, prioritize, and transfer executives’ calls flawlessly.
- Error recovery: fix misrouted or dropped calls fast and log incidents clearly.
- Confidential handling: manage HR, legal, and executive calls with strict privacy.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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