Receptionist & Concierge Course
This Receptionist and Concierge Training Course equips learners with essential front-desk expertise, including strong communication skills, effective visitor access control, secure package handling, and proper responses to suspicious items. It fosters professional systems, calm composure under pressure, and precise recordkeeping abilities vital for any secretariat or receptionist position, ensuring smooth operations and heightened security in dynamic environments.
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This practical Receptionist and Concierge Training Course develops key front-desk skills in communication, visitor registration, access control, safety protocols, and professional conduct. Participants learn effective greeting techniques, de-escalation methods, multitasking approaches, time management strategies, package handling procedures, logging systems for digital and paper records, chain-of-custody processes, and responses to suspicious items to ensure daily security for people, property, and information.
Elevify advantages
Develop skills
- Master front-desk communication: greet visitors warmly, de-escalate tensions swiftly, and direct them efficiently.
- Control visitor access securely: check identifications, distribute badges accurately, and adhere to all security protocols.
- Handle packages with chain-of-custody: record entries meticulously, store items safely, and release them responsibly.
- Manage reception time effectively: prioritise tasks wisely, multitask proficiently, and remain poised always.
- Respond to incidents fundamentally: identify suspicious items promptly, react safely, and log details thoroughly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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