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Reception Agent Training

Reception Agent Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training equips you with hands-on skills to handle check-ins, manage property management system tasks, and follow payment guidelines confidently. You will learn to serve guests first in peak times, deal with room upgrades, overbookings, special needs, and use effective communication scripts, explain policies, and resolve disputes for seamless arrivals, stays, and check-outs that are professional and orderly.

Elevify advantages

Develop skills

  • Master quick check-ins: optimize PMS processes and assign rooms efficiently.
  • Excel in front desk management: prioritize guests, handle multiple tasks, and manage busy periods.
  • Ensure secure transactions: follow hotel policies for payments, cash, cards, and ID checks.
  • Handle diverse guest situations: address walk-ins, upgrades, late departures, and family bookings.
  • Resolve conflicts effectively: calm tense situations, provide solutions, and record incidents properly.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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