Choose your language

Physical and Telephone Reception Training

Physical and Telephone Reception Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain confidence in handling front-desk duties face-to-face and over the phone. Master polite greetings, visitor check-ins, efficient flow control, phone scripts, voicemail protocols, and precise call logging. Build expertise in maintaining confidentiality, privacy, secure documents, de-escalation techniques, time management, and multitasking to ensure a smooth, professional reception environment.

Elevify advantages

Develop skills

  • Master welcoming visitors at the front desk to quickly turn walk-ins into appointments.
  • Develop polished phone manners to expertly manage incoming, ongoing, and wrong-number calls.
  • Acquire skills for confidential handling to safeguard client information, files, and discussions.
  • Learn de-escalation strategies to soothe frustrated visitors and handle extended waits.
  • Perfect logging practices for visitors, calls, and messages with precise, actionable records.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

FAQ

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course