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Physical and Telephone Reception Training

Physical and Telephone Reception Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain confidence in handling front-desk duties face-to-face and over the phone. Master polite greetings, visitor check-ins, efficient flow control, phone scripts, voicemail protocols, and precise call logging. Build expertise in maintaining confidentiality, privacy, secure documents, de-escalation techniques, time management, and multitasking to ensure a smooth, professional reception environment.

Elevify advantages

Develop skills

  • Master welcoming visitors at the front desk to quickly turn walk-ins into appointments.
  • Develop polished phone manners to expertly manage incoming, ongoing, and wrong-number calls.
  • Acquire skills for confidential handling to safeguard client information, files, and discussions.
  • Learn de-escalation strategies to soothe frustrated visitors and handle extended waits.
  • Perfect logging practices for visitors, calls, and messages with precise, actionable records.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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