Physical and Telephone Reception Training
This course equips you with essential skills for front-desk and telephone reception in secretariat positions. You will learn professional greetings, effective call handling scripts, strict confidentiality practices, visitor de-escalation methods, and multitasking abilities to confidently manage visitors, calls, and sensitive information with outstanding professionalism and poise.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain confidence in handling front-desk duties face-to-face and over the phone. Master polite greetings, visitor check-ins, efficient flow control, phone scripts, voicemail protocols, and precise call logging. Build expertise in maintaining confidentiality, privacy, secure documents, de-escalation techniques, time management, and multitasking to ensure a smooth, professional reception environment.
Elevify advantages
Develop skills
- Master welcoming visitors at the front desk to quickly turn walk-ins into appointments.
- Develop polished phone manners to expertly manage incoming, ongoing, and wrong-number calls.
- Acquire skills for confidential handling to safeguard client information, files, and discussions.
- Learn de-escalation strategies to soothe frustrated visitors and handle extended waits.
- Perfect logging practices for visitors, calls, and messages with precise, actionable records.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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