Medical Reception Course
This course equips medical receptionists with essential skills for efficient front desk management, including patient intake, appointment handling, communication, organization, and reporting to ensure smooth clinic operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Medical Reception Course provides practical tools to manage busy front desks with confidence. You will learn clear procedures for patient arrivals, basic triage, and privacy regulations, along with scripts for handling calls, scheduling, delays, and no-shows. Develop strong communication and de-escalation skills, implement infection control at the desk, and utilize checklists, reports, and workflows to maintain organized, safe, and professional daily operations.
Elevify advantages
Develop skills
- Patient intake mastery: apply fast, accurate ID, triage, and privacy steps.
- Appointment control: schedule, confirm, and manage no-shows with clear scripts.
- De-escalation tactics: handle angry or late patients with calm, firm communication.
- Front desk organization: streamline workflow, documents, and infection control.
- Daily clinic reporting: use checklists and metrics to track flow and improve service.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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