Administrative Reception Agent Training
Administrative Reception Agent Training equips you with essential front desk skills for secretariat and corporate settings. Master professional communication, emergency response, visitor and phone management, and lobby upkeep to deliver consistent, high-quality service in busy environments. This practical course covers customer service scripts, safety protocols, technology tools, privacy measures, and performance KPIs for reliable daily performance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This practical course builds confident front desk skills for administrative reception agents. You will learn customer service scripts, professional phone handling, visitor and delivery management, prioritization techniques, safety communication, emergency support, lobby maintenance, technology tools, privacy protocols, and key performance indicators to provide reliable, high-quality service every day.
Elevify advantages
Develop skills
- Professional scripts for handling VIPs, callers, and walk-ins with calm authority.
- Emergency response skills for guiding alarms, evacuations, and incident logs clearly.
- Reception procedures to manage visitors, deliveries, and calls with secure workflows.
- Tech-savvy front desk operations using booking tools, phone systems, and visitor software efficiently.
- Lobby operations to keep reception clean, compliant, and ready for high traffic.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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