from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Key Account Management Course provides practical tools to safeguard and expand strategic SaaS accounts. You will learn to assess usage, support data, and financial indicators, create 12-month account plans, identify stakeholders, and craft focused communication. Gain expertise in preventing churn, expansion approaches, negotiation methods, and risk monitoring to confidently promote renewals, upsells, and sustained customer value.
Elevify advantages
Develop skills
- SaaS account diagnostics: interpret usage, support, and revenue to identify risks promptly.
- 12-month key account plans: establish KPIs, milestones, and actions that deliver results.
- Stakeholder mapping: engage CFOs, CIOs, and executives with customized value propositions.
- Expansion playbooks: develop cross-sell and upsell strategies to rapidly increase ARR.
- Risk mitigation systems: create alerts, playbooks, and reviews to avert churn.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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