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Customer Service and Retention Course

Customer Service and Retention Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Customer Service and Retention Course provides practical tools to handle complaints with confidence, recover tough in-store situations, and turn problems into loyalty. Learn clear communication, empathy, de-escalation, and follow-up techniques, plus structured workflows, simple SOPs, and ethical policy use so you can resolve issues faster, prevent repeat problems, and keep more customers coming back.

Elevify advantages

Develop skills

  • Face-to-face recovery scripts: turn angry walk-ins into loyal repeat buyers.
  • Empathy and de-escalation: handle emotional customers with calm, clear language.
  • Complaint workflows: log, triage, and resolve issues fast with simple checklists.
  • Retention tactics: use smart offers and follow-ups to cut churn and boost renewals.
  • Data-driven prevention: track complaint trends and fix root causes in-store.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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