from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The CRM Customer Service Course teaches you how to record every interaction, arrange cases properly, and monitor important measures like first response time and pending work. You will learn to apply routing, service level agreements, and automations to quicken solutions, customize messages using complete history, and connect knowledge base information. Create useful dashboards, enhance customer loyalty, and transform regular service talks into clear business outcomes.
Elevify advantages
Develop skills
- CRM case management: track, prioritize, and resolve tickets with clear SLAs.
- Sales-focused service: capture leads, upsell, and boost retention from every case.
- Smart CRM organization: tag, link, and document interactions for fast, accurate support.
- Personalization at scale: use history, sentiment, and KB links to tailor responses.
- Practical CRM automation: dashboards, routing, and reminders that save time fast.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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