from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Key Account Manager Training gives you a practical, step-by-step approach to protect renewals and drive expansion in complex retail CX environments. Learn to diagnose account risks and opportunities, map stakeholders, design targeted engagement, build ROI-backed value propositions, and create a 12-month plan with clear KPIs, timelines, and actions that strengthen relationships and unlock sustainable growth.
Elevify advantages
Develop skills
- Account diagnosis: spot churn, upsell gaps, and set sharp renewal KPIs fast.
- Stakeholder mapping: target retail decision-makers with tailored value stories.
- Retail CX insight: link NPS, CSAT, and CLTV to concrete sales opportunities.
- Value proposition design: build ROI-backed pitches that win strategic meetings.
- 12-month account planning: schedule actions to protect renewals and drive 20% growth.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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