Mystery Shopper Training Course
This course equips you with essential skills for mystery shopping in retail settings. You will learn to plan visits with clear objectives, design checklists and rating scales, perform discreet observations, document findings objectively, and produce reports with actionable recommendations that enhance store performance, service quality, and sales. Perfect for retail professionals seeking data-driven insights from shop visits.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain expertise in mystery shopping by learning to establish clear visit goals, craft realistic scenarios, and select optimal timing for precise performance assessments. Master building detailed checklists and scales, executing undercover observations, taking unbiased notes, and compiling findings into succinct reports with recommendations that boost service standards and sales results.
Elevify advantages
Develop skills
- Design clear visit objectives for effective mystery shopping.
- Create precise checklists and rating scales for evaluations.
- Conduct discreet observations to gather accurate data.
- Write objective reports from field notes and findings.
- Develop practical recommendations to improve service and sales.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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