Flower Shop Reception and Customer Service Course
Gain mastery in flower shop front desk and customer service operations. Confidently manage phone calls, process orders, apply pricing strategies, organise deliveries, handle payments, and resolve complaints. Utilise scripts, checklists, and tools to increase sales, cut down errors, and ensure customer satisfaction in a bustling retail environment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills for flower shop reception duties, covering inquiry handling, precise order taking, pricing knowledge, product types, upselling techniques, delivery coordination, and policies on payments, refunds, plus complaints. Employ practical scripts, templates, and checklists to enhance interactions, minimise mistakes, and foster repeat business.
Elevify advantages
Develop skills
- Florist pricing expertise: swiftly provide budget quotes and effective upsells.
- Delivery coordination: efficiently handle urgent orders, routes, and client notifications.
- Retail policy proficiency: clearly communicate on refunds, payments, and privacy matters.
- Professional client interactions: adeptly manage calls, grievances, and empathetic selling.
- Order precision methods: apply checklists, scripts, and logs to avoid inaccuracies.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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