Building Concierge Training
Gain expertise in Building Concierge Training tailored for upscale properties. Develop strong resident communication skills, uphold service excellence, deploy effective problem-resolution scripts, and track key performance indicators to increase satisfaction levels, safeguard property worth, and advance your property management capabilities to new heights.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with practical tools for top-quality resident service in buildings. You will master communication methods, service benchmarks, response protocols, and step-by-step guides for reception, deliveries, facilities access, resident relocations, and urgent situations. Through realistic practice sessions, ready scripts, and a clear skills roadmap, you will enhance resident happiness, cut down on grievances, and ensure seamless professional management.
Elevify advantages
Develop skills
- Resident communication strategy: create clear emails, alerts, and notices quickly.
- Luxury resident profiling: analyze building demographics to align with service KPIs swiftly.
- Front desk operations: manage reception, packages, and visitors using professional standard procedures.
- Service recovery scripts: resolve complaints, delays, and noise disturbances confidently.
- Concierge QA toolkit: implement checklists, audits, and training to elevate service standards.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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