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Quality Referent Training

Quality Referent Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training provides a straightforward framework for quickly assessing and enhancing email and chat quality. You will learn to set specific standards for accuracy, tone, structure, compliance, and SLA compliance, create efficient sampling and scoring systems, provide targeted coaching with action plans, and use quality data to refine processes, KPIs, and deliver consistent customer service.

Elevify advantages

Develop skills

  • Design quality rubrics: create clear, weighted scoring systems trusted by teams.
  • Smart sampling: pick key cases to quickly spot true quality issues.
  • Effective coaching: run focused feedback sessions with trackable action steps.
  • Team collaboration: use quality data to align operations, product, and training efforts.
  • Ongoing improvement: apply QA insights to update knowledge bases, processes, and service levels.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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