After-Sales Technician Training
Gain essential after-sales technician expertise: quickly diagnose washing machine faults like E21 and drain issues, execute safe on-site repairs for pumps, hoses, sensors, and boards, decide between immediate fixes or follow-ups, handle parts inventory and documentation, and communicate effectively with customers to elevate service standards and efficiency.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
After-sales Technician Training provides a straightforward, hands-on method to manage washing machine E21 and drainage problems from initial contact to completion report. Master organized troubleshooting, secure field testing, and detailed repair steps for pumps, hoses, sensors, and control boards. Boost first-time resolution rates, schedule return visits, oversee parts and records, and share insights and care advice confidently.
Elevify advantages
Develop skills
- On-site diagnostics: conduct safe test cycles, check components, identify issues quickly.
- Drain and pump repairs: remove blockages, test parts, replace faulty units efficiently.
- Repair decisions: assess fix versus revisit, organize parts, establish time and cost boundaries.
- Customer communication: describe problems clearly, manage expectations, resolve concerns.
- Service reporting: record faults, parts, and images to enhance processes and stock control.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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