supervision training
Supervision Training Essentials delivers managers essential tools to define precise goals, coach confidently, interpret team metrics, curb burnout, and lead impactful one-on-ones. This approach enhances performance, accountability, and customer satisfaction while fostering lasting team improvements through practical routines and data-driven insights.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This supervision training equips you with hands-on tools to establish clear performance targets, craft SMART KPIs, and convert business goals into trackable outcomes. Gain skills to coach assuredly, provide constructive and corrective feedback, avoid team burnout, and conduct productive one-on-one sessions. Additionally, learn straightforward techniques to assess team performance, monitor weekly progress, report to executives, and make swift adjustments for sustained gains.
Elevify advantages
Develop skills
- Coaching and feedback skills: conduct effective performance discussions within weeks.
- KPI and goal setting: transform business needs into precise, measurable objectives.
- Metrics analysis proficiency: interpret AHT, CSAT, NPS, and QA data to identify issues swiftly.
- Root-cause analysis: apply 5 Whys and fishbone diagrams to resolve persistent support challenges.
- Supervision practices: create monthly check-ins, daily standups, and consistent follow-ups.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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