MCO course
The MCO Course delivers managers essential tools to elevate retail sales, optimise operations, and reduce complaints through targeted KPIs, structured action plans, consistent service protocols, and effective team management systems that ensure steady, quantifiable progress each week in fashion retail environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This MCO Course equips you with hands-on strategies to rapidly enhance store performance. You will learn to create 8-12 week action plans, establish precise KPIs, and conduct straightforward A/B tests to drive sales growth. Gain expertise in upholding customer service benchmarks, minimising complaints, and optimising staff schedules, while leveraging dashboards, escalation guides, and sales methods designed for mid-tier fashion retail to confidently elevate results weekly.
Elevify advantages
Develop skills
- Mastery of retail KPIs: swiftly monitor, analyse, and respond to essential fashion store indicators.
- Effective action planning: develop 8-12 week plans assigning clear responsibilities, timelines, and measurable KPIs.
- Optimised sales strategies: implement merchandising, promotions, and proven scripts to boost store conversion rates.
- Superior service delivery: shorten queues, enforce service standards, and swiftly address complaints.
- Enhanced team output: align scheduling with customer traffic and guide staff via straightforward daily practices.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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