group management training
4.7/5
Gain mastery in group management using practical tools for designing teams, managing change, resolving conflicts, and enhancing cross-selling. The course teaches how to unite stakeholders, define roles clearly, enhance communication, and achieve measurable results in hybrid teams focused on customers. It equips you with strategies to improve collaboration and performance across diverse groups effectively.
4.7 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Group Management Training provides practical tools to define clear roles, foster effective cross-functional teamwork, and lead changes confidently. You will learn to involve stakeholders, organise hybrid communication, settle conflicts, and apply metrics such as NPS, CSAT, and SLAs for better decisions. Complete the course with a 60–90 day action plan to boost teamwork, cross-selling outcomes, and customer satisfaction right away.
Elevify advantages
Develop skills
- Change leadership: implement ADKAR, Kotter, and stakeholder strategies in actual teams.
- Team design skills: create defined roles, RACI matrices, SLAs, and shared dashboards quickly.
- Hybrid communication: conduct effective asynchronous updates and inclusive meetings.
- Conflict resolution: address team disputes using structured negotiation methods.
- Cross-sell and customer metrics: leverage NPS, CSAT, SLAs to increase revenue while retaining customers.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio CarloAluno de Engenharia de Prompt
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