customer success manager training
This Customer Success Manager Training equips managers with practical strategies to cut churn rates, craft 90-day success plans, conduct effective strategic meetings, monitor account health metrics, and handle renewal risks, thereby boosting customer retention, growth, and enduring value for high-priority accounts.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Customer Success Manager Training delivers hands-on tools to enhance retention, growth, and loyalty in key accounts. Master creating targeted outreach, productive meetings, and compelling renewal communications; assess risk indicators and account status; chart stakeholder influences; establish clear KPIs; and develop a streamlined 90-day success plan that synchronizes communication, product adoption, and support for tangible business results.
Elevify advantages
Develop skills
- Craft strategic customer messages with concise, results-focused emails that prompt responses.
- Develop executive-level success metrics including CSAT, NPS, churn, and adoption KPIs quickly.
- Create risk playbooks to identify churn indicators early and launch targeted mitigation steps.
- Design 90-day retention plans featuring clear timelines, responsibilities, and team-wide efforts.
- Map stakeholders by evaluating revenue, usage patterns, and roles to safeguard key accounts.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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