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assistant manager training

assistant manager training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training equips you with practical strategies to create a focused 4-week in-shift training and coaching plan that enhances support quality and efficiency. You will learn to develop targeted workshops, microlearning modules, QA sessions, and team huddles, monitor KPIs using dashboards, conduct effective feedback discussions, and lead clear communication and change initiatives to boost performance and customer satisfaction.

Elevify advantages

Develop skills

  • Design effective in-shift training plans by creating 4-week coaching and microlearning schedules.
  • Lead quality assurance and feedback sessions using KPIs, sampling methods, and coaching conversations to elevate standards.
  • Analyze support operations to identify root causes from data, CSAT scores, and escalation trends.
  • Strengthen team support skills through improved tooling, documentation practices, and escalation protocols.
  • Drive team change initiatives via huddles, SOP updates, and structured recognition programs.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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