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Tertiary Sector Training

Tertiary Sector Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with practical tools to design, manage, and enhance business services in the tertiary sector. You will learn service strategy, value propositions, pricing strategies, process design, capacity planning, and standard operating procedures for reliable delivery. Additionally, it covers building a robust service culture, leveraging data analytics, key performance indicators, dashboards, automation, artificial intelligence, and risk management to execute a targeted 6-12 month improvement plan.

Elevify advantages

Develop skills

  • Service operations design: blueprint efficient and consistent service journeys quickly.
  • Service quality analytics: track KPIs, create dashboards, and achieve quick improvements.
  • Tech-enabled service delivery: leverage CRM, AI, and automation to enhance client experiences.
  • Workforce and culture building: recruit, train, and motivate teams for superior service performance.
  • Risk and rollout planning: mitigate risks through pilots, roadmaps, and strong governance.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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