Tertiary Sector Training
Gain mastery in service strategy, operations, and people management within the tertiary sector. The course teaches how to create efficient processes, harness data and automation technologies, handle risks effectively, and develop high-performing teams that provide tangible value to clients and stakeholders. Participants will acquire hands-on skills for immediate application in service-based businesses.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical tools to design, manage, and enhance business services in the tertiary sector. You will learn service strategy, value propositions, pricing strategies, process design, capacity planning, and standard operating procedures for reliable delivery. Additionally, it covers building a robust service culture, leveraging data analytics, key performance indicators, dashboards, automation, artificial intelligence, and risk management to execute a targeted 6-12 month improvement plan.
Elevify advantages
Develop skills
- Service operations design: blueprint efficient and consistent service journeys quickly.
- Service quality analytics: track KPIs, create dashboards, and achieve quick improvements.
- Tech-enabled service delivery: leverage CRM, AI, and automation to enhance client experiences.
- Workforce and culture building: recruit, train, and motivate teams for superior service performance.
- Risk and rollout planning: mitigate risks through pilots, roadmaps, and strong governance.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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