Internal Quality Audit Training
This course equips you with essential skills for conducting internal quality audits in service operations. You will learn to plan risk-based audits, map critical processes, collect reliable evidence, spot and classify issues, and produce clear reports with recommendations that boost compliance, efficiency, and informed management choices. Gain confidence in driving improvements through practical audit techniques.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain hands-on skills in internal quality auditing: plan and conduct effective audits, map service processes with tools like SIPOC and RACI, collect evidence via checklists and interviews, identify nonconformities and root causes, assess risks, and create clear reports with recommendations to enhance compliance and support management decisions.
Elevify advantages
Develop skills
- Plan risk-based internal audits by defining scope, sampling, and clear objectives.
- Map service processes quickly using SIPOC, swimlanes, and RACI for quality control.
- Gather strong audit evidence through effective checklists, interviews, and document reviews.
- Identify and classify nonconformities with clear findings and root cause analysis.
- Draft precise audit reports with actionable recommendations, owners, and timelines.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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