Back-Office Training
Gain expertise in back-office training for support teams. Master the creation of onboarding programs, checklists for ticket handling, practical training sessions, and feedback mechanisms. These skills elevate customer satisfaction, minimize errors, and equip managers with scalable, repeatable processes that ensure operational excellence and team efficiency.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training provides a practical guide to create and manage effective back-office support operations. Participants learn to develop 30-minute training sessions, reusable templates, and standardized checklists for ticket handling. They will monitor KPIs, apply audits and feedback for improvements, and build a one-week onboarding program to enhance quality, consistency, and customer satisfaction.
Elevify advantages
Develop skills
- Design effective training sessions with concise 30-minute modules that ensure retention.
- Develop reusable back-office templates including checklists, forms, and quick-reference snippets.
- Create comprehensive one-week onboarding plans with schedules, tasks, and role transitions.
- Track and enhance support quality using KPIs, service levels, and performance audits.
- Implement continuous feedback cycles to gather insights, update materials, and optimize workflows.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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