Workplace Conflict Management Course
Master workplace conflict management for HR professionals. Gain skills to diagnose root causes, mediate challenging discussions, create fair agreements, and measure results using clear KPIs. This approach enhances team collaboration, employee retention, and fosters a positive work culture overall.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical strategies to handle workplace conflicts effectively. You will learn to evaluate disputes, conduct structured mediation sessions, and lead tough talks confidently. Key areas include session preparation, emotion control, reframing issues, ensuring balanced input, and forming precise, time-limited agreements. Additionally, discover ways to track progress, involve managers ethically, and use metrics for lasting team improvements.
Elevify advantages
Develop skills
- Practical mediation design: plan fast, safe, high-impact conflict sessions.
- Advanced facilitation: de-escalate tension with questions, reframing, and listening.
- Root cause diagnosis: quickly pinpoint systemic vs. interpersonal conflict drivers.
- Agreement crafting: write clear, behavioral, time-bound workplace resolutions.
- Impact tracking: monitor agreements with KPIs, surveys, and structured check-ins.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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