Interviewing & Candidate Selection Course
Gain expertise in structured interviewing and selecting candidates for entry-level customer support positions. Develop competency models, score evaluations reliably, minimise biases, and recruit top talent to improve customer satisfaction scores, average handling times, and issue resolution efficiency. This training equips you to build high-performing teams with lasting impact on service quality and business outcomes.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches how to outline the perfect profile for a junior customer support specialist, connect competencies to key performance indicators, and create structured interviews using question banks and scoring guides. Participants practice assessing candidates via simulations, then use interview insights to craft targeted onboarding and development strategies that enhance performance, staff retention, and customer happiness.
Elevify advantages
Develop skills
- Competency-focused recruitment: quickly identify, align, and rank essential job competencies.
- Structured interview creation: develop STAR-format question sets to forecast job success.
- Scoring frameworks: design 1-5 rating scales and grids for unbiased, equitable choices.
- Candidate assessment: compile responses into solid, recorded hiring decisions.
- Onboarding integration: convert interview findings into effective 60-90 day action plans.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course