Interviewing & Candidate Selection Course
Gain expertise in structured interviewing and selecting candidates for entry-level customer support positions. Develop competency models, score evaluations reliably, minimise biases, and recruit top talent to improve customer satisfaction scores, average handling times, and issue resolution efficiency. This training equips you to build high-performing teams with lasting impact on service quality and business outcomes.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches how to outline the perfect profile for a junior customer support specialist, connect competencies to key performance indicators, and create structured interviews using question banks and scoring guides. Participants practice assessing candidates via simulations, then use interview insights to craft targeted onboarding and development strategies that enhance performance, staff retention, and customer happiness.
Elevify advantages
Develop skills
- Competency-focused recruitment: quickly identify, align, and rank essential job competencies.
- Structured interview creation: develop STAR-format question sets to forecast job success.
- Scoring frameworks: design 1-5 rating scales and grids for unbiased, equitable choices.
- Candidate assessment: compile responses into solid, recorded hiring decisions.
- Onboarding integration: convert interview findings into effective 60-90 day action plans.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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